Find answers to common questions about MentalityMate's services and features
MentalityMate is a comprehensive mental health platform that combines AI technology with human expertise to provide personalized mental health support. Our platform offers AI-assisted chat therapy, journaling tools, guided exercises, and access to licensed therapists, all designed to help you improve your mental wellbeing in a convenient and accessible way.
Getting started is simple:
The entire process takes just a few minutes, and you can start benefiting from our services immediately.
No, MentalityMate is a web-based platform that works on any device with an internet connection. You can access all features through your web browser on desktop computers, laptops, tablets, or smartphones. This means you can use our services wherever you are without needing to download or install anything.
We offer three subscription tiers:
All paid plans come with a 7-day free trial, and you can cancel anytime.
Yes, you can change or cancel your subscription at any time through your account settings. If you cancel, you'll continue to have access to your current plan's features until the end of your billing period. We don't charge any cancellation fees, and we make it easy to upgrade, downgrade, or cancel without hassle.
Yes, we offer special rates for students, educators, healthcare workers, and individuals facing financial hardship. We also provide discounted annual subscriptions compared to monthly billing. To learn more about available discounts, please contact our support team with any relevant documentation.
Our therapist matching process uses information from your initial assessment and preferences to connect you with compatible licensed therapists. The matching algorithm considers factors like:
You'll receive recommended matches and can view therapist profiles before choosing someone to work with. If the match doesn't feel right, you can request a different therapist at any time.
Yes, all therapists on our platform are licensed mental health professionals with valid credentials in their practicing states. Our network includes licensed psychologists, clinical social workers, professional counselors, and marriage and family therapists. We conduct thorough verification of all credentials and licenses before therapists can join our platform.
Therapy session costs vary based on the therapist's credentials, specialization, and experience. Standard rates range from $80-$150 per session. Plus subscribers receive discounted rates on all sessions. We're also integrated with many insurance providers, and eligible users can use their insurance benefits to cover some or all of the cost of therapy sessions. You can see the exact cost before booking any session.
Our AI chat therapy uses advanced natural language processing to provide conversational therapeutic support based on evidence-based approaches like Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), and mindfulness techniques. The AI adapts to your specific concerns and communication style to offer personalized guidance, coping strategies, and exercises.
The AI is not a replacement for human therapy but serves as a supportive tool for managing day-to-day mental health challenges, practicing therapeutic techniques, and developing healthy coping mechanisms. All interactions with the AI are integrated with your overall care on the platform.
Yes, the AI chat therapy feature is available 24 hours a day, 7 days a week. This ensures you have access to support whenever you need it, regardless of time zone or schedule. Whether you're experiencing middle-of-the-night anxiety or need support during a busy workday, the AI chat is always accessible.
If you work with a therapist on our platform, the AI and therapist complement each other to provide comprehensive care. With your permission, your therapist can review summaries of your AI interactions to better understand your challenges and progress between sessions. The AI can also help you practice techniques recommended by your therapist and remind you of key insights from your sessions.
This integration creates a continuous support system where the human therapist provides professional expertise and deep insights, while the AI offers immediate support and helps reinforce therapeutic concepts in your daily life.
We take privacy extremely seriously and employ multiple layers of protection:
We only share your information as specifically outlined in our privacy policy and with your explicit consent when required.
Yes, MentalityMate is fully HIPAA compliant. We follow all requirements of the Health Insurance Portability and Accountability Act to protect your personal health information. Our platform incorporates the necessary administrative, physical, and technical safeguards required by HIPAA regulations. We regularly conduct compliance assessments and update our practices to maintain the highest standards of data protection.
Your privacy is paramount. By default, only you have access to your conversations and journal entries. If you're working with a therapist, you can explicitly choose to share specific information with them. Our system administrators have limited technical access for platform maintenance and support purposes, but this access is strictly controlled, logged, and only used when necessary.
We do use anonymized, aggregated data to improve our AI and services, but this never includes personally identifiable information or specific content from your private conversations or journals.
Our support team is here to help with any questions or concerns you may have.